Milvus Travel

Support

Answered seven days, in daylight hours.

You will rarely need this page. Your architect is the right first call during a journey — they have context we don't. These notes are for the small moments when you want a second ear.

Reach a real person

Concierge desk: concierge@milvus.travel
Urgent line (travelling guests): +971 0 0000 0000
Privacy & data requests: privacy@milvus.travel

When we answer

Seven days a week between 08:00 and 20:00 GST. Outside these hours, travelling clients are routed to our on-call architect via the urgent line.

Small questions

I can't sign in to the app.

Try resetting your password from the sign-in screen. If that doesn't work, email concierge@milvus.travel from the address on file and we will unlock it within the hour, in working hours.

My itinerary won't open offline.

Open each day once while on Wi-Fi before you fly — the app caches it. If a document is still missing, pull down to refresh; if that fails, your architect can re-send it directly.

I stopped receiving notifications.

Check Settings → Notifications and make sure the Milvus app is allowed. If it is and you are still quiet, sign out and back in — that re-registers the device.

Why does the app want my location?

Only during an active journey, and only so your architect knows when you've landed or arrived at a hotel. You can turn it off in Settings → Privacy without losing anything else.

Where do my travel documents live?

In the app under Documents, organised by journey. Vouchers, visa letters, insurance — everything you travel with is there, and also sent by email before departure.

How do I pay?

We accept bank transfer for retainers and card for balances. Your architect will send a secure link. We never ask for card numbers by email, phone, or chat.

Can I delete my account?

Yes. Email privacy@milvus.travel with "Delete my account" in the subject. We confirm within two working days and remove everything we are not legally required to keep.

Report a concern

Something went wrong that we should know about? Write to concierge@milvus.travel. A partner reads every note, and we answer within two working days.